About ND Consulting

Nick Donald —
15+ years turning
strategy into results.

Nick Donald is the founder of ND Consulting Ltd, a New Zealand–based management consultancy. He is a collaborative, strategic thinker with deep expertise leading cross-functional teams to deliver impactful change across the public and private sectors.

Nick's strength lies in bridging the gap between strategy and action — establishing new ways of working, operating models and capabilities that deliver better outcomes. His experience spans strategy, operating model design, business case development, programme leadership and digital strategy.

MBA PGDip Management (Distinction) BCom Leading SAFe P3O Practitioner ILM Accredited
Areas of expertise
Strategy Operating Model Design Business Case Development Programme Leadership Digital Strategy Sustainability Stakeholder Engagement Organisational Design

Career

Professional experience

2024 – Present
Ministry of Social Development
Strategy & Business Design Lead
Leading strategy and operating model design across a $70m tranche of MSD's transformation programme, covering a 1,500+ FTE business unit.
Vision and strategy development through workshops and stakeholder engagement
Future-state operating model and business architecture design
Alignment to broader transformation strategy and investment drivers
2023 – Present
Ministry for Primary Industries
Lead, On-farm Emissions
End-to-end design and delivery of a standardised on-farm emissions calculation method, coordinating across science, policy, data and industry stakeholders.
Voluntary adoption by processors accounting for 25% of NZ's GHG emissions
Strategic partnership with AgResearch, including a $1m grant for data infrastructure
200+ industry stakeholder engagements to rebuild trust and drive adoption
Appointed to UN FAO panel on voluntary carbon markets for livestock
2021 – 2023
Deloitte New Zealand
Associate Director, Strategy & Business Design
Engagement and content leadership across strategy and delivery engagements, spanning business case development, operating model design, sector adoption and programme delivery.
Led systems scanning operating model and proof of value for a national industry association
Functional leadership of the Ministry of Health's National Border Solution digital programme
Led primary care adoption for Covid Vaccine Immunisation Programme — onboarding 1,000+ sites
2018 – 2021
Accident Compensation Corporation
Manager, Channel Strategy
Leadership of three teams (13 FTE) across performance & reporting, technology, and design functions. Accountable for strategy, business integration and performance improvement across ACC's digital and contact centre functions.
Developed ACC's Digital Services Strategy — $15m annual delivery spend, 300+ FTE
Built and led ACC's internal business accelerator — $50m+ of opportunities across 28 propositions
Managed enterprise contact technology platform and vendor relationships (NTT/Datacom)
2016 – 2018
Accident Compensation Corporation
Principal Advisor, Strategy, Policy & Research
Supporting senior leaders in direction setting, decision making and delivery planning to articulate and realise value from ACC's transformation investment.
Developed ACC's Injury Prevention Strategy and operating model — $90m portfolio, 90+ FTE
Led ACC's board strategy days (2017, 2018)
Led development of the Detailed Business Case for a $70m payment system replacement
2012 – 2016
Deloitte New Zealand
Senior Consultant, Strategy & Business Design
Management consulting focused on service transformation and improvement across business performance, process, technology, and customer service delivery — primarily across New Zealand's public sector.

Qualifications

Education & accreditations

Master of Business Administration
MBA
Postgraduate Diploma in Management
PGDip — awarded with Distinction
Bachelor of Commerce
Undergraduate in Management, Politics and Economics

Professional accreditations

Leading SAFe (Scaled Agile) Investment Logic Mapping (ILM) P3O Practitioner (PMO) Management in Action — Leadership Development Centre

Work Together

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No obligation — just a genuine conversation about your challenges and how we might help.

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